FAQs

Yes, this is a virtual only concert.

No only one person, and one IP address  will be able to access the link to the concert.  

We ask that you share www.JeKalynCarrBirthday.com so your guest can purchase a ticket. 

You will receive a username and password to access your portal with a private link to join Jekalyn before April 22, 2021 at 8 p.m. est.  

The virtual concert is only $14.99 (one-time charge). If you sponsor a child for $38, you will gain access to the virtual concert and the VIP Meet & Greet

Compassion Live helps fight hunger and poverty with children across the world through child sponsorship.  By sponsoring a child today, you will help free a child from poverty and hunger. 

Replay will be available until April 28th at 9 p.m. est.  

To view live: tickets must be purchased by 10 pm/EST Tuesday, 4/20/21.

After you successfully complete your child sponsorship, you will receive two confirmation emails. The first will contain information about your child sponsorship. The 2nd will contain more information on how and when you will receive your streaming links. You will then receive a third email at least 24 hours before the event from [email protected] that includes your exclusive link for the Meet & Greet, as well as the link to the concert stream.

If you have not received this information by, April 22, please reach out to [email protected].

You will receive your username and password through Kajabi platform sent directly to your email.  Be sure to check your spam, promotions and social folders for [email protected]

You will receive the streaming link at least 24 hours before the event begins. Access to the VIP Meet & Greet will also be delivered in the same email.

No, you may access this livestream by purchasing a ticket instead of a sponsorship here. If you do that, you will receive an email from Jekalyn’s store with more info on how and when you will receive your streaming links.

To gain access to this show, you must sponsor a child through this page only. Current sponsors are not eligible and must sponsor a new child through this page to gain VIP access.

If you’re having issues viewing the streaming content, or you have not received your streaming link by the day of the show, please first check your spam or promotions folder for more information. If you’re still having trouble, please email [email protected]. 

No, each livestream or concert put on by Compassion LIVE is its own event. You must sponsor a child through this specific page to gain VIP access to it.